About us
Our mission is simple:
To provide the best products and service to our customers at the lowest prices possible.
We take great pride in our friendly way of doing business and first class customer service.
We don't carry a single product that we do not use!
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Performance Guarantee
Blade warrants its products to the original purchaser in the form of a 30-day performance guarantee. If the original purchaser is not satisfied with any product he/she may return the product for a full refund of exchange within 30 days of purchase. The warranty does not cover products used in rental or teaching operations.
This warranty does not apply if any unauthorized repair or change has been made to any part of the product. Blade is not responsible for shipping charges on any return, exchange, repair, guarantee or warranty items.
Shipping charges to and from the purchaser are the sole responsibility of the purchaser and are not refundable under any circumstances. This warranty is void if in Blade sole discretion Blade feels that the purchaser is taking advantage of this policy.
Waranty Policy
Blade warrants its products to be free of major defects in material or workmanship to the original purchase, for a period of six months from the date of purchase. This warranty is subject to the following limitations:
The warranty is valid only when product is used for kiteboarding on water, and does not cover products used in rental or teaching operations.
This warranty does not cover damage caused by misuse, abuse, neglect or normal wear
and tear including, but not limited to, punctures, rigging with other than Blade components, damage due to excessive sun exposure, or damage due to over inflation of the bladders, damage caused by improper handling and storage, damage caused by use in waves or shore break, and damage caused by high speed crash or damage caused by anything other than defects in the material and workmanship.
This warranty is void if any unauthorized repair, change, or modification has been made to any part of the equipment. The warranty for any repaired or replacement equipment is good from the date of the original purchase only.
Blade will make the final warranty determination, which may require inspections and/or photos of the equipment, which clearly show the defect(s). If necessary, this information must be sent to Blade costumer service, postage prepaid.
If a product is deemed to be defective by Blade, the warranty covers the repair of replacement of the defective product only.
Blade will not be responsible for any costs, losses, or damages incurred as a result of loss of use of the blade products.
This is the only warranty we make to you and is in lieu of all other warranties, express or implied. We expressly disclaim any and all liability for bodily injury or death and for incidental and consequential damages to the maximum extent permitted by law.
This warranty extends only to the original purchaser of the Blade product covered by the warranty; it does not extend to subsequent purchasers or third parties. There are no warranties, which extend beyond the warranty specified herein. Warranty claims must be processed and issued a return authorization prior to shipping to Blade.
Please call or write for claims processing to Blade Costumer Service Department at: 202-460-0190 or email: info@kitesurferstore.com Order Cancelations
Cancellations can be done before shipment has been made.
Please contact our Customer Service Department at: info@kitesurferstore.com
Zeeko-Kites
Notwithstanding legal warranty conditions of the product’s defects (French civil code, art. 1642 and followings), ZEEKO PRODUCTS ARE WARRANTIED to be free of defects from manufacture in material and or workmanship to the original owner for 6 months, starting from the date of purchase.
French law applies to all disputes concerning this product. The warranty subscriber declares to have read and understood the terms and conditions of use set out in the user or instruction manual and to abide by these.
I. Warranty extent
1. This warranty is valid only when this product is used for normal recreational
activities. Teaching and renting are not included.
2. This warranty doesn’t cover damage caused by misuse or abuse, damage due
to over-inflation in the sun, damage caused by improper handling and storage,
damage caused by use in shore break or on a rocky spot, damage resulting from
improper maintenance, from normal wear and tear or caused by anything other
than defects in material and workmanship.
3. This warranty is null and void if any unauthorized repair, change or
modification has been made to any part of the equipment.
II. Warranty procedure
If you are faced with any problem which comes within the framework of the warranty, you should bring the defective product back to your ZEEKO retailer with the following documents and information:
- A copy of the kite/board user’s invoice which indicates the purchase date (if it
does not clearly figure on the invoice, the sale date to the retailer will be chosen
as the beginning of the warranty)
- The type of the board/kite and the serial number (located on a tip for the kites
and on the deck of the boards)
- A precise description of the defect
- A good picture of the defect (no POLAROID)
- Your name and address
Your retailer will communicate you claim to ZEEKO (exclusive ZEEKO distributor) and, if necessary will send the product to an official ZEEKO repair centre. You will have to pay the carriage costs. Only ZEEKO is entitled to take the final decision about the warranty. If a product is deemed to be defective by ZEEKO, it will be repaired or replaced by the official ZEEKO repair centre in the shortest possible time and will be sent back to your ZEEKO dealer at your costs. It is the user’s responsibility to careful read this user’s guide and instructs all users on the safe operation of this product.
Contact for more details.
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